At Kashmir Ski Wala, we value the privacy and security of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you book our services or interact with our website.
Information We Collect
We collect the following types of personal information when you book a package or engage with our services:
Personal Identification Information: Name, email address, phone number, and other contact details.
Booking Details: Information related to your trekking, skiing, or snowboarding package, including dates, preferences, and special requirements.
Payment Information: Payment method details, including transaction IDs and amounts.
Travel Information: Travel dates, itinerary preferences, and other travel-related details.
Demographic Information: Age, gender, and location.
How We Use Your Information
We use your personal information for the following purposes:
To process and manage your bookings and package reservations.
To communicate with you regarding your booking, updates, or changes to itineraries.
To provide customer support and address any queries you may have.
To improve our services based on feedback and preferences you provide.
To send promotional offers or updates related to our packages (only if you opt in).
To comply with legal requirements and ensure safety during activities.
Data Sharing
We do not share your personal information with third parties, except:
Service Providers: We may share necessary information with trusted service providers (e.g., payment gateways, guides, transport companies) to complete your booking and provide the services you request.
Legal Requirements: We may disclose your information if required by law, in response to legal processes, or to protect the rights, safety, and security of our company and customers.
Data Protection and Security
We implement appropriate technical and organizational measures to safeguard your personal information. All transactions are processed through secure payment gateways, and we ensure that sensitive data is encrypted and stored securely.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These tools help us analyze website traffic, remember your preferences, and provide personalized content. You can disable cookies in your browser settings, but some features of the website may not work properly without them.
Your Rights
As a customer, you have the right to:
Request access to your personal information.
Correct any inaccuracies in the data we hold about you.
Request the deletion of your personal information, subject to applicable legal obligations.
Opt out of receiving marketing communications by following the unsubscribe instructions in emails.
Changes to the Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your data.
Note: By booking our packages, you consent to the collection and use of your personal information as described in this Privacy Policy.